Frequently asked questions
frequently asked questions
Got Questions? We’ve Got Answers!
What happens if there’s a delay on moving day?
We understand that life happens! If there’s an unexpected delay—whether it’s traffic, a last-minute change, or bad weather like rain—don’t stress. We’ll work with you to adjust as smoothly as possible. Our team will communicate updates every step of the way to keep things clear and stress-free.
What happens if my move date changes?
Life happens, and we get it. Just let us know, and we’ll work with you to reschedule at a time that fits your new plans.
Do you provide packing materials?
Absolutely! We offer everything you need for a safe move, including boxes, protective wrapping, tape, and those magical blankets that make furniture invincible.
How do you protect and safely move TVs and fragile antique furniture?
We take care of your valuables as if they were our own:
• Large furniture: We disassemble big items like bed frames, dining tables, and china cabinets, wrapping each piece individually for maximum protection. If needed, we’ll even remove refrigerator doors or handles to navigate tight spaces.
• Full protection: Every piece of furniture is carefully wrapped with protective blankets to prevent scratches, dings, or exposure to the elements. Your TVs and antiques will arrive safely at your new location—guaranteed.
Can I help during the move?
Of course! But you don’t have to lift a finger (unless you want to direct traffic). Our team will handle the heavy lifting while you relax—or cheer us on from the sidelines!
What should I do before moving day?
Here are a few simple tips to ensure a smooth moving day:
• Empty propane gas tanks for outdoor grills.
• Turn off and drain fridges/freezers—this can be done the morning of the move if needed.
• Label your boxes with the room they’ll go in at the new location to speed things up.
• Relax! Once we show up, we’ll take care of the rest—no matter what state you’re in. We’re here to help and make moving as stress-free as possible!
Do you handle long-distance moves?
Yes! Whether you’re moving across Houston or across Texas, we’re here to make your long-distance journey smooth and stress-free.
Are there any hidden fees?
Nope, not a single one. We believe in transparency—what you see in your quote is what you pay. No surprises, no fine print, no stress.
Is there anything you don’t move?
While we’re pros at handling almost anything, there are a few exceptions:
• Hazardous chemicals or flammable items (like gas canisters, paint, or cleaning chemicals)
• Automobiles or motorcycles
If you’re unsure about a specific item, give us a call—we’ll help you find the best solution!
How do you ensure the safety of my belongings?
With expert packing, protective materials, and a team trained in safe handling techniques. We treat your stuff like it’s our own—because it kind of is for the day!
How far in advance should I book my move?
The earlier, the better! While we can handle last-minute moves, booking 2–4 weeks in advance helps ensure you get your preferred date and time.
I’m on a budget—how can I save money on moving day?
We’re all about working efficiently. If you’re looking to save on service hours, here’s how you can help:
• Tie up loose ends. Reducing miscellaneous items that need to be carried by hand can help us move faster.
• Disassemble large furniture (like bed frames and dining table bases) before we arrive. Our team is fully trained and ready to handle it for you, but pre-disassembly can help save time and cut down your overall moving hours.
Still have a burning question we didn’t cover? No worries! Our friendly team is just a call or text away, ready to help you out.”